They initially had the nerve to tell me I didn't notify them of the issue. When I asked for an accommodation, they refused. Then, get this, they blamed me for having too many people in the room!! They took almost $7,000 of my money knowing I was going to have 50+ people and then tried to claim I had too many people. After notifying hotel personnel serving my party, it took almost 2 hours for engineering to arrive to try to fix the air conditioner which they never did. During my party, the room temp was over 80 degrees. I rented a penthouse suite for a birthday party for 50. Do not reserve a luxury suite at the Red Rock!!! I've had one of the most awful experiences in my life dealing with the Red Rock Hotel.
